Refund policy

Your satisfaction matters to us. If something is not right with your order, you may return it within 14 days under the conditions below.

Return Window

You may request a return within 14 days of receiving your parcel. Requests made after 14 days cannot be accepted.

Eligible Returns

A return will be accepted if:

•         you received a damaged, defective or leaking product;

•         you received the wrong product or a product that differs from your order;

•         the product is unopened, unused and in its original, sealed packaging (change-of-mind returns).

Non-Returnable Items

For hygiene and food-safety reasons, we cannot accept:

•         opened, used or partially consumed food and wellness products, unless they arrived damaged, defective or incorrect;

•         products returned without original packaging or with broken seals;

•         products damaged through improper handling or storage after delivery;

•         returns requested after the 14-day window.

How to Request a Return

1.       Contact us on 03420077469 within 14 days of delivery.

2.       Share your name, order details and the reason for return. For damaged, defective or wrong items, please send clear photos of the product and packaging.

3.       Our team will review your request and confirm the return instructions.

4.       Pack the product securely in its original packaging and send it back as instructed.

Return Shipping

If the return is due to our error (wrong, damaged or defective product), we will cover the return shipping cost. For change-of-mind returns, the return shipping cost is borne by the customer.

Inspection and Refund

Your payment will be refunded after we receive the returned parcel. Once the parcel reaches us, we will inspect the product to confirm it meets the return conditions. If approved, the refund will be processed within 5 to 7 working days through bank transfer or mobile wallet, or through the original payment method where applicable. Refunds are made only after the returned parcel has been received back by us.

Exchanges

If you would like a replacement instead of a refund, please let us know when requesting the return. Replacements are subject to stock availability.

Cancellations

Orders can be cancelled before they are dispatched by contacting us on 03420077469. Once an order has been dispatched, the return process above applies.

Contact for Returns

NADIR NATURAL’s (NADIR GROUP OF COMPANIES) Phone: 03420077469 Address: 90-A Block, Chenab Garden, Samundri Road, Faisalabad, Pakistan